We want you to be satisfied with your purchase from Camp Quilo. If you encounter any issues, please review our return and refund process below.

1. Eligibility for Returns

You may request a return if:

  • You received a defective or damaged item

  • You received the wrong product

  • The product does not match the description provided

To be eligible, items must be unused, in original packaging, and reported within 7 days of delivery.

2. Return Process

To initiate a return:

  • Contact us at [email protected] with your order details and the reason for return

  • Our team will guide you through the return steps

  • The returned item must be handed to our delivery agent or sent to the address provided by our team

3. Refund Process

Once your return is received and inspected:

  • If approved, your refund will be issued in the same method as payment (cash)

  • Refunds are typically processed within 7 business days after return approval

4. Non-Returnable Items

Certain items, such as personal care products, perishable goods, or customized items, cannot be returned for hygiene and safety reasons.

5. Contact

For questions about returns and refunds, email [email protected].